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Measureing The Value of IT

posted Jan 1, 2010, 6:24 PM by Allen Gattis
The traditional answer to this zen like question is:
The value of IT is measured by how well it meets business needs
So, all we need do is quantify business needs, right? Not so fast. The University is not a business. In a business, the overall budget determines spending. In a University, overall spending determines the budget. I.E. we figure out how much we are going to spend, and charge the students accordingly. There is only one type of business that can operate this way. The monopoly.
As such business needs are not necessarily the priority, making it nearly impossible to determine the value of things traditionally set them. So how does one measure the value of IT in such a system.Answers anyone...?